A Dry Cleaning and Laundry Web App
A project for a laundry and dry cleaning service application, with a user dashboard and admin dashboard
ReactNode.jsGitHubMongoDB Atlas
Hi, I'm Christopher Rateng
IT Specialist | Network Administrator | Support Engineer
About Me
I am a results-driven IT professional with over three years of experience providing exceptional technical support across various platforms. I successfully streamlined support communication by implementing a ticketing system, reducing user inquiry response times from 24 hours to under 2 hours, significantly enhancing customer satisfaction and engagement. I am eager to leverage my expertise in a dynamic remote support environment.
Academic Path
United States International University - Africa
Master of Science in Information Systems and Technology
Jan/2024 - current
Focused on Internet Security and Cybercrime.
United States International University - Africa
Bachelor of Science in Information Systems and Technology
Sept/2015 - Aug/2019
Focused on Internet Security and Networking. Laying a foundation in my IT Career.
St. Thomas of Aquinas Boys High School
Kenya Certificate of Secondary Education (KCSE)
2011 - 2014
High School
Experience
IT Support Lead
NetScaling Solutions, LLC
10/2023 – Current
As an IT Support Lead, I led a team to reduce ticket resolution time by 20% and implemented a Remote Monitoring and Management System, reducing technician workload by 40%.
IT Support Engineer
Sledge Group Enterprises Limited
10/2020 – 08/2023
As an IT Support Engineer, I provided first-line technical support for over 100 users, optimized network performance, and managed user accounts with Active Directory.
IT Support Technician Intern
Royal Media Services
10/2020 – 08/2023
As an IT Support Intern, I deployed operating systems, established user accounts, and troubleshooted technical issues across multiple platforms.
Support Technician Intern
East African Breweries
04/2019 – 06/2019
During my time as an IT Support Technician Intern, I managed IT hardware and software inventory, executed data recovery procedures, and provided first-level technical support.
Projects
Portfolio Website
A personal portfolio website built with React and TailwindCSS.
ReactTailwindCSS
Remote Monitoring and Management System
Implemented an RMM system and added it to our Managed Services Provider portfolio
PHPMySQLBootstrap
Server Cabinet Maintenance
Network cabling, Server Cabinet setup and cable management, Network Configuration
